Privacy Policy

1. Introduction

TraderJoy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale (POS) system and related services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Business name and address
• Payment information (processed securely through third-party providers)
• Account credentials and preferences

2.2 Business Data

Through your use of our POS system, we may collect:

• Transaction records and sales data
• Inventory information
• Customer information (names, contact details, purchase history)
• Employee data and time tracking information
• Financial reports and analytics

2.3 Technical Information

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, click patterns)
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our POS services
• Process transactions and manage your account
• Generate business reports and analytics
• Provide customer support and technical assistance
• Send important service notifications and updates
• Ensure security and prevent fraud
• Comply with legal obligations
• Develop new features and services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our platform, such as:

• Payment processors (for secure transaction handling)
• Cloud hosting providers (for data storage and processing)
• Analytics providers (for usage insights)
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures
• Regular backup and disaster recovery protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction data: Retained for tax and accounting purposes as required by law
• Usage data: Typically retained for 2-3 years for analytics and service improvement
• Support records: Retained for operational purposes and continuous service improvement

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: