Privacy Policy

1. Introduction

TraderJoy, a product of SILVER HOUSE TECHNOLOGY ENTERPRISES LIMITED ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale (POS) system, AI Analyst services, and related applications.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Business name and address
• Payment information (processed securely through third-party providers)
• Account credentials and preferences

2.2 Business & AI Analysis Data

Through your use of our POS system and AI Analyst, we may collect and analyze:

• Transaction records, sales trends, and revenue data
• Inventory levels, turnover rates, and product performance
• Customer purchasing habits (aggregated for insights)
• Employee performance metrics

2.3 Technical & Offline Data

• Device information (IP address, browser type, operating system)
• Local storage data for Offline Mode (PWA capabilities)
• Usage data (interaction with AI features, screen navigation)
• Log files and error reports

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our POS services
• Generate automated business insights and recommendations via our AI Analyst
• Enable offline functionality through local device storage
• Process transactions and manage your account
• Provide customer support and technical assistance
• Send important service notifications and updates
• Ensure security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers & AI Partners

We work with third-party service providers who assist us in operating our platform, such as:

• Payment processors (for secure transaction handling)
• Cloud hosting providers (for data storage and processing)
• AI & Machine Learning providers (for generating business insights - data is anonymized where possible)
• Analytics providers

4.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure local storage management for offline data
• Access controls and authentication requirements

Please note that data stored locally on your device while in Offline Mode is subject to the security of your specific device. We recommend using device passwords and encryption.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction data: Retained for tax and accounting purposes as required by law
• AI Usage data: Retained to improve model accuracy and user experience

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: